REFUND & RETURN POLICY

Licks & Bites

Due to the nature of our products, please review this policy carefully before placing an order.

1. ⁠PERISHABLE PRODUCTS
   Licks & Bites products are fresh cooked and perishable pet food.
   For hygiene and safety reasons:
   Returns and exchanges are not accepted once products have been delivered or collected.
   
   
   
2. ⁠ELIGIBLE REFUND CASES
   Refunds may be considered only if:
   - You received the wrong product, or
   - The product was damaged or defective upon delivery
   
   Any issue must be reported within 24 hours of receipt, together with:
   - Clear photos of the product
   - Order number
   - Brief description of the issue
   
   Requests submitted after 24 hours may not be accepted.
   
   
   
3. ⁠NON-REFUNDABLE SITUATIONS
   Refunds will not be provided for:
   - Change of mind
   - Pet refusal to eat
   - Incorrect storage or handling after delivery
   - Delayed or failed delivery due to incorrect address or recipient unavailability
   - Products that have been opened, thawed, or consumed
   
   
   
4. ⁠APPROVED REFUNDS
   If a refund is approved:
   - It will be processed via the original payment method used on EasyStore
   - Processing time depends on the payment gateway and bank
   - Store credit may be offered at our discretion.
   
   
   
5. DELIVERY RESPONSIBILITY
   Customers are responsible for:
   - Ensuring someone is available to receive chilled or frozen items
   - Proper storage immediately upon receipt
   
   We are not liable for spoilage caused by missed deliveries or improper handling after delivery.
   
   
   
6. ⁠SUBSCRIPTIONS (IF APPLICABLE)
   For subscription or recurring orders:
   - Changes or cancellations must be made before the next billing or fulfilment cycle
   - Orders already processed cannot be refunded
   - Subscription details will be clearly stated at checkout.